The effective establishment of the service management will be done methodically. Our experts will handle everything for you: Starting with the ascertainment of requirements for the new services, over proceedings with the service providers and the exact description of the awaiting service and quality up to the implementation of the service management process.

This full service contains the all-embracing establishment of the service management in your IT organisation according to your imagination, but completed with our knowledge and our experience.
In details:

• Our experts check your existing SLAs in a review and accomplish e. g.
  cost/performance comparisons with other providers.
• Our service management experts check the cost structures of your services
  and assign the service prices from that and develop an accounting model based on best-practice.
• Our experts help you with the establishment of an effective process controlling
  and create the transparency over the process performance that is necessary (e. g. with holistic approaches like Balanced Scorecard).

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