Customer satisfaction is the highest bid for the typical process organisation. It is the aim to find the required combination of the factors time, costs and quality and realise them in practice.
Your profit of the process management is the improvement of the competitiveness with:
Transparent and flexible structures
Minimal interfaces, easier and standardised processes
Well-regulated responsibilities and competences because of the allocation of roles
Clear aims because of a significant measuring system
Easy comparability with benchmarking
Improved and predictable results
Basis for the internal activity-based costing
Basis for a professional service management
More motivated employees because of more personal responsibility and transparency
Basis for a possible objective assessment of out sourcing scenarios
Another advantage results from the fact, that process orientation and process management are important basics for ISO certifications and other quality initiatives just like TQM, Kaizen and EFQM.
Group of Companies
IT-Systems
Customer satisfaction is the highest bid for the typical process organisation. It is the aim to find the required combination of the factors time, costs and quality and realise them in practice.
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® by Kapur ® © ™, Germany, Wedemark, 2006-2020